At Theraharvey, we are committed to ensuring your complete satisfaction with our products. We understand that sometimes a product may not meet your expectations, and we have designed our returns and exchanges policy to be as hassle-free and accommodating as possible.
Returns:
If you are not entirely satisfied with your purchase, you may return the item within [number] days of receipt for a full refund. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact. Please include your receipt or proof of purchase when returning the item.
To initiate a return, please contact our customer support team at [email protected]. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if the item is damaged or defective. Our team will respond promptly with instructions on how to proceed with your return.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] business days. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or damaged.
Exchanges:
If you would like to exchange an item for a different product or variation, we are here to assist you. Our exchange policy allows you to swap your purchase within [number] days of receipt. The item must be in its original condition, unused, and with all original packaging and tags intact.
To initiate an exchange, please contact our customer support team at [email protected] with your order number and details of the item you wish to exchange. Our team will provide you with instructions on how to return the original item and process your exchange.
Please note that you will be responsible for any price difference between the original item and the new item, as well as any applicable shipping costs. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.
Damaged or Defective Items:
At Theraharvey, we take great care to ensure that our products are of the highest quality. However, if you receive an item that is damaged or defective, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or a full refund, including any shipping costs incurred.
Customer Support:
Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding returns and exchanges. We strive to provide a seamless and positive experience, ensuring that your satisfaction is our top priority. You can reach us at [email protected], and we will respond to your inquiries as quickly as possible.
At Theraharvey, we value your business and are committed to making your shopping experience enjoyable and worry-free. Our returns and exchanges policy is designed with your convenience in mind, giving you peace of mind when purchasing from us. Thank you for choosing Theraharvey, and we look forward to serving you.